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INFORMATION FIRST
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    • Data Discovery
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CONTENT MANAGER

MANAGED SOFTWARE as a SERVICE    (MSaaS)
MsAAS data SHEET

WHAT IS MSaaS?

​Wikipedia describes Software as a Service (SaaS) as a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted – either on-premise or in the cloud.

Our Managed Software as a Service (MSaaS) is ideal for applications such as OpenText Content Manager, Data Discovery & Risk Insights, or Structured Data Manager, which require a modest amount of configuration and training before a customer can begin to realize value.  Our M-SaaS offering includes a comprehensive package of software licensing, application management, configuration, training, enablement, videos, dashboards, utilities, 24x7 support – all on a subscription basis – hosted on premise or in the cloud.



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Managed Software as a Service Logo, M-SaaS

WHAT ARE INFORMATION FIRST'S MSAAS OFFERINGS

Our MSaaS offers the following customer-enabling advantages over traditional SaaS:
MSAAS data SHEET
Feature
Typical SaaS
​Information First M-SaaS
Customer Support
Generic Support
​24 x 7 Product-Specific Support
Customer Portal & FAQ
Customer Success Assessment
Aligned to Customer Objectives
U.S.-based Native English Language Reps
Ability to Configure
Offered As-Is
Core Solution Configured to the Client’s Needs
Education
Software Help File
Software Help File
Application Orientation Training
Administrator Training
Refresher Training
Integration 
Customer Enablement
None
Monthly Expert Hour
Annual User Group
Library of Enablement Videos
Application Administration
None
​Upgrades & Patches
Analytics Dashboard
Annual Health Check
Backup & Antivirus Management
Guaranteed Uptime

WHAT CLOUD PLATFORMS ARE SUPPORTED

​​Information First supports Microsoft's Azure and Azure Government platforms, as well as Amazon Web Services (AWS).  

These environments feature best in class backup and recovery capability as well as geo-redundancy to make sure your data is protected.  
Supported Cloud Environments Azure Government Amazon AWS

HOW CAN YOU GET STARTED?

Regardless of where you are in your search for a solution, we can help you get there.
contact us

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Information First © 2025
  • Solutions
    • Content Manager MSaaS
    • EDRM
    • File Analytics
    • Data Discovery
  • Education
    • Videos
  • News
  • About
    • Our Team
    • Privacy Policy
  • Contact Us