What is MSaaS?Wikipedia describes Software as a Service (SaaS) as a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted – either on-premise or in the cloud.
Our Managed Software as a Service (MSaaS) is ideal for applications such as Micro Focus Content Manager, ControlPoint, or Structured Data Manager, which require a modest amount of configuration and training before a customer can begin to realize value. Our M-SaaS offering includes a comprehensive package of software licensing, application management, configuration, training, enablement, videos, dashboards, utilities, 24x7 support – all on a subscription basis – hosted on premise or in the cloud. |
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What are Information First's MSaaS Offerings?
Our MSaaS offers the following customer-enabling advantages over traditional SaaS:
Feature |
Typical SaaS |
Information First M-SaaS |
Customer Support |
Generic Support |
24 x 7 Product-Specific Support Customer Portal & FAQ Customer Success Assessment Aligned to Customer Objectives U.S.-based Native English Language Reps |
Ability to Configure |
Offered As-Is |
Core Solution Configured to the Client’s Needs |
Education |
Software Help File |
Software Help File Application Orientation Training Administrator Training Refresher Training Integration |
Customer Enablement |
None |
Monthly Expert Hour Annual User Group Library of Enablement Videos |
Application Administration |
None |
Upgrades & Patches Analytics Dashboard Annual Health Check Backup & Antivirus Management Guaranteed Uptime |
What Cloud Platforms are Supported?
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Information First supports Microsoft's Azure and Azure Government platforms, as well as Amazon Web Services (AWS).
These environments feature best in class backup and recovery capability as well as geo-redundancy to make sure your data is protected. |
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What Separates Us From the Crowd?
Information First features many key enabling partner designations, including Certified Micro Focus Instructor, Micro Focus Platinum Partner and Service Partner, and Secure Content Management Portfolio Expert.
How can you get started?
Regardless of where you are in your search for a solution, we can help you get there. Contact Us for a demonstration, to discuss past successes (and failures), to arrange for a fixed-fee proof of concept, or to simply talk about issues related to information governance and data analytics.
