WHAT IS MSaaS?Wikipedia describes Software as a Service (SaaS) as a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted – either on-premise or in the cloud.
Our Managed Software as a Service (MSaaS) is ideal for applications such as OpenText Content Manager, Data Discovery & Risk Insights, or Structured Data Manager, which require a modest amount of configuration and training before a customer can begin to realize value. Our M-SaaS offering includes a comprehensive package of software licensing, application management, configuration, training, enablement, videos, dashboards, utilities, 24x7 support – all on a subscription basis – hosted on premise or in the cloud. |
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WHAT ARE INFORMATION FIRST'S MSAAS OFFERINGS
Feature |
Typical SaaS |
Information First M-SaaS |
Customer Support |
Generic Support |
24 x 7 Product-Specific Support Customer Portal & FAQ Customer Success Assessment Aligned to Customer Objectives U.S.-based Native English Language Reps |
Ability to Configure |
Offered As-Is |
Core Solution Configured to the Client’s Needs |
Education |
Software Help File |
Software Help File Application Orientation Training Administrator Training Refresher Training Integration |
Customer Enablement |
None |
Monthly Expert Hour Annual User Group Library of Enablement Videos |
Application Administration |
None |
Upgrades & Patches Analytics Dashboard Annual Health Check Backup & Antivirus Management Guaranteed Uptime |
WHAT CLOUD PLATFORMS ARE SUPPORTED
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Information First supports Microsoft's Azure and Azure Government platforms, as well as Amazon Web Services (AWS).
These environments feature best in class backup and recovery capability as well as geo-redundancy to make sure your data is protected. |
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