What is MSaaS?

​Wikipedia describes Software as a Service (SaaS) as a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted – either on-premise or in the cloud.

Our Managed Software as a Service (MSaaS) is ideal for applications such as OpenText Content Manager, Voltage Fusion, or Structured Data Manager, which require a modest amount of configuration and training before a customer can begin to realize value.  Our M-SaaS offering includes a comprehensive package of software licensing, application management, configuration, training, enablement, videos, dashboards, utilities, 24x7 support – all on a subscription basis – hosted on premise or in the cloud.



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What are Information First's MSaaS Offerings?

Our MSaaS offers the following customer-enabling advantages over traditional SaaS:

Feature	Typical SaaS	​Information First M-SaaS
Customer Support	Generic Support	​24 x 7 Product-Specific Support Customer Portal & FAQ Customer Success Assessment Aligned to Customer Objectives U.S.-based Native English Language Reps
Ability to Configure	Offered As-Is	Core Solution Configured to the Client’s Needs
Education	Software Help File	Software Help File Application Orientation Training Administrator Training Refresher Training Integration
Customer Enablement	None	Monthly Expert Hour Annual User Group Library of Enablement Videos
Application Administration	None	​Upgrades & Patches Analytics Dashboard Annual Health Check Backup & Antivirus Management Guaranteed Uptime

What Cloud Platforms are Supported?

​Information First supports Microsoft's Azure and Azure Government platforms, as well as Amazon Web Services (AWS).  

These environments feature best in class backup and recovery capability as well as geo-redundancy to make sure your data is protected.  

How can you get started?

Regardless of where you are in your search for a solution, we can help you get there. Contact Us for a demonstration, to discuss past successes (and failures), to arrange for a fixed-fee proof of concept, or to simply talk about issues related to information governance and data analytics.