What is MSaaS?Wikipedia describes Software as a Service (SaaS) as a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted – either on-premise or in the cloud.
Our Managed Software as a Service (MSaaS) is ideal for applications such as Micro Focus Content Manager, ControlPoint, or Structured Data Manager, which require a modest amount of configuration and training before a customer can begin to realize value. Our M-SaaS offering includes a comprehensive package of software licensing, application management, configuration, training, enablement, videos, dashboards, utilities, 24x7 support – all on a subscription basis – hosted on premise or in the cloud. |
What are Information First's MSaaS Offerings?
Our MSaaS offers the following customer-enabling advantages over traditional SaaS:
Feature |
Typical SaaS |
Information First M-SaaS |
Customer Support |
Generic Support |
24 x 7 Product-Specific Support Customer Portal & FAQ Customer Success Assessment Aligned to Customer Objectives U.S.-based Native English Language Reps |
Ability to Configure |
Offered As-Is |
Core Solution Configured to the Client’s Needs |
Education |
Software Help File |
Software Help File Application Orientation Training Administrator Training Refresher Training Integration |
Customer Enablement |
None |
Monthly Expert Hour Annual User Group Library of Enablement Videos |
Application Administration |
None |
Upgrades & Patches Analytics Dashboard Annual Health Check Backup & Antivirus Management Guaranteed Uptime |
What Cloud Platforms are Supported?
What Separates Us From the Crowd?
How can you get started?
Regardless of where you are in your search for a solution, we can help you get there. Contact Us for a demonstration, to discuss past successes (and failures), to arrange for a fixed-fee proof of concept, or to simply talk about issues related to information governance and data analytics.